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Account deletion

How to delete your Gaple account and what happens to your data afterwards.

Last updated: September 22, 2026 · App: Gaple (com.ankassa.gaple) · Operator: PT. Ankassa Raya Digital

Deletion runs immediately and cannot be undone. There is no waiting period, and we cannot restore the account afterwards. Remaining Coins, Diamonds and Monthly Pass days are not refunded.

Two ways to delete your account

Way 1 · In the app

Fastest, done straight away

  1. Open Gaple and sign in.
  2. Go to Settings.
  3. Tap Delete account.
  4. Type the confirmation word shown. The button stays disabled until it matches.
  5. Tap Delete account.

Confirmation word: HAPUS (Bahasa Indonesia) or DELETE (English). You are signed out as soon as it completes.

Way 2 · Without the app

By email

Email us from the address linked to your account, and include:

  • your Gaple username, and
  • a short statement that you want the account deleted.
Send a deletion request

ankassarayadigital@gmail.com · We may need to verify your identity first, because deletion is permanent.

What happens to your data

Deleted

  • Your sign-in identity (the Google account no longer reaches the old account)
  • Your live Coin and Diamond balance
  • Your friendships, in both directions
  • Display name, bio, IP address and device identifier; your username is replaced by an anonymous placeholder
  • The content of your support requests and any screenshots you attached

Kept, without identifying you

  • Match history, without showing your identity
  • Purchase and currency transaction records, anonymized (for tax, refunds and fraud prevention)
  • A minimal internal marker so the account cannot be reactivated
  • Moderation and support records, with the personal text removed
  • Encrypted backups for up to 30 days, then rotated out automatically
  • Purchase records held by Google Play, under Google’s own policy

The summary above is for easier reading. The full, binding text is below, exactly as written in the approved Account Deletion document.

Full text

This page explains how to delete your Gaple account and what happens to your data when you do.

1. How to delete your account (in the App)

  1. Open Gaple and sign in.
  2. Go to Settings.
  3. Tap Delete Account.
  4. In the confirmation dialog, type the confirmation word shown there (DELETE in English, HAPUS in Bahasa Indonesia) — the button stays disabled until it matches.
  5. Tap Delete account.

Deletion runs immediately and is irreversible. There is no waiting period, no grace period, and no way for us to restore the account afterwards. You are signed out as soon as it completes.

2. What is deleted

  • Your sign-in identity. Your authentication account is deleted, so the same Google account can no longer reach the old Gaple account. If you sign up again later, you start a completely new account.
  • Your live Coin and Diamond balance — the spendable amount shown in the App. Once deleted, it is gone; there is no refund of remaining Coins/Diamonds and no restoration of an active Monthly Pass's remaining days.
  • Your friendships, in both directions.
  • Your profile details. Your display name, bio, IP address, and device identifier are cleared, and your username is replaced with an anonymized placeholder.
  • Your support requests' content. The text you wrote in Help & Support requests and any screenshots you attached are deleted; the remaining request record (topic, dates, status) is kept anonymized for support reporting.

3. What is retained, and why

  • Historical match and tournament records. Past matches, results, and tournament participation remain, but they no longer identify you — they show only the anonymized placeholder. These records also belong to the other players in those matches, who keep the right to see their own game history.
  • Your purchase and currency transaction records, anonymized. Each entitlement you were granted (e.g. a Monthly Pass) and each Coins/ Diamonds ledger entry (earned or spent) is kept — but only linked to your anonymized account placeholder, never to anything that identifies you personally. We keep these for order history, tax, refunds, and fraud prevention, the same reasons described in our Privacy Policy.
  • A minimal internal marker of the deleted account, so those historical records still resolve and so the deleted account cannot be reactivated.
  • Encrypted backup snapshots, for up to 30 days. A backup taken before your deletion request can still contain your pre-deletion data; those backups are rotated out on a 30-day cycle, after which they no longer contain anything about you.
  • Purchase records also held by the store, separately from ours. Google Play is the seller of record for any purchase you made; Google keeps its own order and receipt records under its own policy, and we cannot delete those on your behalf.
  • A narrow exception. If our support team took an action on your account before you deleted it (for example, processing a refund or a manual grant), a record of that action may remain in our internal administrative audit trail, for accountability purposes — with any free text it captured (such as a saved copy of a support note or report detail) replaced by the same generic removal marker described below.
  • Moderation and support history, with the personal text removed. If a support agent had written an internal note about your account, or you were involved in an abuse-prevention flag or a player report (as either the reporter or the reported player), the record itself — its status and timeline — is kept for moderation accountability, but any free text it contained is replaced with a generic removal marker.

4. If you cannot access the App

Email ankassarayadigital@gmail.com from the email address associated with your account, and include:

  • your Gaple username, and
  • a short statement that you want the account deleted.

We may need to verify your identity before proceeding — for example by confirming details only the account holder would know — because deletion is permanent and cannot be undone.

See also: Privacy Policy · Terms & Conditions

Bahasa Indonesia version: /account-deletion